Study:Recognition Can Help Banking Industry

The banking industry is working hard to attract and retain customers and its success depends on a flexible and high level of customer service. Innovative recognition programs for front-line employees can help achieve this, according to a new executive briefing produced by the Forum for People Performance Management and Measurement, a research center affiliated with Northwestern University. The Forum’s briefing, based on the study, “The Role of Rewards and Recognition in Customer-oriented Citizenship Behaviors,” included personal interviews and a survey of more than 3,500 Canadian charter bank branch employees. It noted that unexpected and challenging customer service situations often arise in banking, and conventional employee recognition and incentive programs may be limited in encouraging positive and proactive employee behaviors, as they tend to work best in predictable situations. Instead, the study concluded, banking managers need to design, introduce and administer fair, consistent and timely rewards and recognition programs at their branch locations. “This research shows that recognition programs, which work the best in the banking industry— and potentially in other service-based industries—are those which recognize employees for spontaneous behaviors that go above and beyond their normal roles on the job,” says Jennifer Rosenzweig, the Forum’s director of research. The new executive briefing and its companion research study is on the Forum’s website.

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SHRM '09 How do HR Professionals use Promotions

Promotional Products Association International (PPAI) has just released the results from the 2009 SHRM show! To find out how HR professionals are using promotional products to motivate-recognize-reward

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PPB Newslink, The Coporate Logo

The Partnering Group Adds New Members Philadelphia-based member organization The Partnering Group announces the following new distributor members: Pete Gleason, MAS, Gleason Promotional Marketing (UPIC: GLEASON), Greenfield, Massachusetts; Paul Kiewiet, MAS, CIP, Promotion Concepts, Inc. (UPIC: KIWI), Kalamazoo, Michigan; Paul Miller, MAS, Sampson-Miller Advertising (UPIC: SMA1931), Minneapolis, Minnesota; and Hank Frisch, Team Promotions (UPIC: TEAMP007), Beachwood, Ohio. These four new member firms bring the total number of distributor members to 15, increasing the group's combined sales volume to more than $35 million. The Partnering Group is a full-service promotional products organization consisting of select distributors and suppliers who come together for mentoring, marketing and economy of scale practices. Also Seen in "The Corporate Logo: Movers & Shakers". Check the link at... Http://

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From...The Corporate Logo and PromoWear Magazine

PPAI Elects New Directors IRVING, Texas –Members of PPAI have elected new directors. PPAI mails ballots to all company members who may vote for two distributors and two suppliers. The signed ballots are then returned directly to an outside audit firm which tallies the ballots and certifies the official results. Officers are elected to four-year terms, which begin immediately after The PPAI Expo in January of 2005. The two distributors elected are Paul Miller, MAS, of Bloomington, Minn.-based Sampson Miller Advertising Inc. and Margie Price, MAS, of St. Louis-based Premiums Plus Inc. Newly elected suppliers are Stan Breckenridge, MAS, of Alquippa, Penn.-based Moderne Glass Co. Inc. and Darryl Haddox of Washington, Mo.-based Magnet LLC. In addition, Mark Fyten, CAS, of St. Cloud, Minn.-based Image Builders will serve a two-year term as the official Regional Association Council (RAC) representative to the PPAI Board. The PPAI board of directors is the governing body for the nonprofit organization and has a major role in directing the strategic activities of the Association, adopting policies and approving budgets. The board has the responsibility of serving the needs of membership and maintaining a vision for the entire industry, says Steve Slagle, CAE, PPAI president. See this also in PromoWear Magazine at the link...

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